We're sorry to hear you're experiencing this issue. Please contact us by clicking the Settings button in the top left corner of the screen and click on the "Customer Service" button in the interface so we can identify the potential cause and prevent it from happening again. One possible reason for this issue could be that the game isn't up to date. Please ensure you are using the latest version of Aquarium Crush.
To update the game to the latest version:
• Open the app store where you downloaded the game.
• Search for Aquarium Crush.
• If a new update is available, you'll see an Update button.
• Click the Update button.