What we highly suggest is to contact your payment provider to ensure that your account is safe and have the transaction be reversed, since Top Games cannot process refunds and we don't have the visibility of your payment information. If you wanted to proceed with the transaction and you did not receive those items, kindly reach out to our representative and provide this information, a screenshot of your purchase receipt showing the transaction ID, and the name of the package that was purchased.
Friendly Tip: In case you find this article of no help, please do not choose to resolve and contact our customer support instead, we are here to help!