Please know that in order to get the benefits of your VIP level (like adding one March Preset), you would need to activate your VIP status. You can do this on your VIP page and select More VIP Time. Here you can use VIP Time items to activate your VIP level. If you do not have these items, you would need to acquire them in order for you to activate your VIP level. You can usually find this in the item shop or the Black Market.
Friendly Tip: In case you find this article of no help, please do not choose to resolve and contact our customer support instead, we are here to help!